Director of Service

Job Summary

Leading the Service team, the full-time Director of Service will ensure exceptional member experiences through performance management, training, and operational excellence while working remotely.

Key responsibilities

• Elevate the member experience by defining and improving service standards and managing escalations
• Oversee team development, including training, mentorship, and performance management
• Manage strategic partnerships and maintain key external relationships to support service delivery

Required qualifications

• 8-10+ years of experience in luxury travel, hospitality, or service leadership
• At least 5 years of experience as a luxury travel advisor
• Strong experience in handling escalations and complex client situations
• Bachelor's degree
• Familiarity with travel industry partnerships and advisor support models