Director of Service Alignment

Job Summary

A company is looking for a Director of Service Alignment.

Key Responsibilities

• Develop and maintain the enterprise systems architecture roadmap aligned with service delivery and business growth objectives
• Serve as the enterprise authority for ConnectWise Manage and oversee system governance and optimization
• Lead and develop a Systems Architecture team while collaborating with cross-functional leadership to align technology decisions with business needs

Required Qualifications

• 7-10+ years in system architecture, enterprise systems engineering, or IT operations leadership
• Expert-level proficiency in ConnectWise Manage, with strong knowledge of Automate, Sell, and related modules
• Experience managing teams and specialized technical roles
• Strong understanding of MSP service delivery operations and ITIL-based processes
• Relevant certifications such as ConnectWise Admin/Expert, ITIL Foundation, or PMP