Director of Service Alignment

Job Summary

A company is looking for a Director of Service Alignment responsible for designing and evolving the technical architecture for service delivery operations.

Key Responsibilities

• Develop and maintain the enterprise systems architecture roadmap aligned with service delivery and business growth objectives
• Oversee system governance, standards, documentation, and best-practice adoption across the organization
• Lead and develop a Systems Architecture team, ensuring alignment with business needs across various departments

Required Qualifications

• 7-10+ years in system architecture, enterprise systems engineering, or IT operations leadership
• Expert-level proficiency in ConnectWise Manage and related modules
• Proven experience managing teams, including specialized technical roles
• Strong understanding of MSP service delivery operations and ITIL-based processes
• Relevant certifications such as ConnectWise Admin/Expert, ITIL Foundation, or PMP