Director of Service Delivery

Job Summary

Managing client relationships and operational performance, the full-time Director of Service Delivery will design presentations for client executives, execute strategic initiatives, and conduct analytics to enhance service delivery in a remote environment.

Key responsibilities

• Design and develop presentations to communicate client updates and performance metrics
• Execute the R1 strategy by translating learnings into best practices and optimizing performance
• Collaborate with internal teams to align operational objectives and develop remediation plans for identified risks

Required qualifications

• Bachelor's degree or equivalent experience
• Minimum of 10 years of experience in service delivery, with at least 5 years in a management role
• Proven ability to conduct analytics and communicate performance insights to clients
• Experience in developing standardized templates for analysis and presentations
• Strong background in improving operational performance metrics