Director of Service Delivery

Job Summary

A company is looking for a Director of Back End Service Delivery.

Key Responsibilities

• Oversee A/R & Denials Management Client Delivery functions and ensure maximum client satisfaction
• Develop and implement department strategies and standard operating procedures to exceed client expectations
• Monitor Client Delivery KPIs and individual performance metrics to identify and address potential client issues

Required Qualifications

• 7+ years of customer service experience or relevant experience
• Bachelor's degree
• Proficiency with Microsoft Office, particularly intermediate level or above in Excel
• Experience in managing multiple priorities and time management
• Ability to contribute to team culture and support efficiency improvements