Director of Service Delivery

Job Summary

Driving service delivery commitments for Health Plan clients, the remote Director of Service Delivery will manage client relationships, lead engagement initiatives, and ensure operational excellence while working in a full-time salaried capacity.

Key responsibilities:

• Maintain and strengthen multi-level client relationships, including senior stakeholders
• Lead client-facing engagement and governance discussions to align client strategy and priorities
• Serve as the primary escalation point for client issues, driving resolution and proactive risk mitigation strategies

Required qualifications:

• 3+ years of Client Management PBM experience and/or Health Plan experience with oversight of the PBM
• 3+ years in direct client-facing roles
• Experience leading direct reports or cross-functional project teams
• Proven success in client escalation resolution
• Demonstrated ability to interpret data and manage effectively from data insights