Director of Service Delivery

Job Summary

To enhance client engagement and service excellence, the full-time remote Director of Service Delivery will oversee service delivery teams, manage client relationships, and drive continuous improvement initiatives.

Key responsibilities

• Manage and lead service delivery teams to ensure high-quality client support and satisfaction
• Develop and implement strategies for continuous improvement in service delivery processes
• Foster strong relationships with clients to understand their needs and enhance service offerings

Required qualifications

• Proven experience in service delivery management or a related field
• Strong leadership skills with a track record of managing teams effectively
• Experience in client relationship management and strategic planning
• Ability to analyze data and metrics to drive performance improvements
• Relevant bachelor's degree or equivalent experience in a related discipline