Director of Service Delivery
Job Summary
Driving client satisfaction and operational performance, the full-time Director of Service Delivery will cultivate strong client relationships, lead service delivery initiatives, and optimize healthcare operations in a remote setting.
Key responsibilities
- Develop presentations for client executives that highlight performance insights and client needs
- Conduct analytics to assess overall performance and address operational focus areas
- Collaborate with customer operations teams to align objectives and develop remediation plans for identified risks
Required qualifications
- Bachelor's degree required; equivalent experience may be considered in lieu of a degree
- Minimum of 10 years of experience in relevant fields, including at least 5 years in a management role
- Deep experience in Revenue Cycle Management or healthcare operations
- Strong proficiency in EPIC systems
- Proven ability to lead teams and execute strategic plans effectively
Complete Job Description
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