Director of Service Excellence

Job Summary

A company is looking for a Director - Service Excellence.

Key Responsibilities

• Oversee Patient Experience surveying, data analytics, and reporting
• Lead process improvement initiatives and manage a team of data analysts
• Analyze data to identify opportunities for enhancing patient experience and report findings to senior executives

Required Qualifications

• Bachelor's degree in computer science, business, or related field; Master's degree preferred
• 10+ years of experience in process improvement and analytical or consulting roles
• 5 years of supervisory or managerial experience
• Experience with survey development and patient experience platforms
• Strong background in quantitative and qualitative data analysis