Director of Service Excellence

Job Summary

A company is looking for a Director of Service Excellence.

Key Responsibilities

• Manage voice of customer insight gathering through surveys and primary research
• Facilitate internal forums to promote alignment and accountability across teams
• Serve as the main customer contact for key initiatives, ensuring timely execution and communication

Required Qualifications

• 5+ years of experience in account management or client services in digital health or healthcare
• Previous experience managing a team of direct reports
• Strong track record of client satisfaction, growth, and retention
• Experience working in a cross-functional capacity
• Ability to develop and grow relationships with executive leaders and internal teams