Director of Service Operations

Job Summary

A company is looking for a Director of Service Operations.

Key Responsibilities

• Own the strategic direction and daily execution of core service products, ensuring revenue growth and financial performance
• Act as the primary internal advocate for customer experience, integrating feedback to drive operational improvements
• Lead the transformation of services into automated workflows while maintaining quality and compliance standards

Required Qualifications

• 7+ years of experience in Operations Management or Service Product Management in a high-growth environment
• Proven track record of managing P&L for service-based products, preferably in fintech or risk management
• Experience using customer feedback to drive operational change and product development
• Strong understanding of AI and automation in service delivery, with experience in agentic workflows
• High ethical standards and commitment to accountability in operations