Director of Service Operations

Job Summary

Leading critical customer-facing operations, the remote Director of Service Operations will manage E-Rate compliance, support pricing strategy, and enhance sales operations processes while ensuring customer trust and operational accuracy.

Key responsibilities

• Oversee SPS Category 1 E-Rate compliance and serve as the primary customer advocate for E-Rate matters
• Support pricing strategy and bid response activities, ensuring accuracy and compliance with requirements
• Lead Sales Operations initiatives to improve visibility, efficiency, and reporting accuracy across the SPS Division

Required qualifications

• Bachelor's degree in business administration or a related field, or equivalent experience
• Minimum of 3 years of experience in a Managed Service Provider organization
• Proven experience in administrative functions and project coordination
• Strong organizational and multitasking skills
• Proficiency in using financial reporting tools and MS Office applications