Director of Service Optimization
Job Summary
Leading strategic initiatives remotely, the full-time salaried Director of Service Optimization will drive service improvement efforts across Revenue Cycle teams, manage cross-functional relationships, and oversee the execution of operational roadmaps to enhance customer service experiences.
Key responsibilities
- Leads and mentors a multidisciplinary team of subject matter experts, fostering a culture of innovation and accountability
- Drives service optimization initiatives through process improvement, automation, and streamlined workflows
- Owns the vision and execution of a complex operational roadmap, ensuring alignment of resources and stakeholder needs
Required qualifications
- Bachelor's degree in Business, Technology, Engineering, or a related field
- 7-10 years of experience in customer or operations technology
- Strong experience managing technical products and using databases, CRM data, or electronic health record systems
- Excellent communication skills with the ability to translate technical concepts for business audiences
- Proven problem-solving and analytical skills with project oversight experience
Complete Job Description
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