Director of Service Talent Strategy

Job Summary

To support the operational staffing and strategic workforce planning of the client service department, the full-time salaried Director of Service Talent Strategy will manage capacity modeling, optimize talent deployment, and oversee leadership development in a remote work environment.

Key responsibilities

• Develop and maintain data-driven models for staffing needs based on revenue projections and client pipeline
• Implement tracking mechanisms to align team members with client accounts based on expertise and development goals
• Supervise and coach client service directors to enhance team culture and performance management

Required qualifications

• 8+ years of experience in workforce planning and talent strategy
• Prior experience in financial services or fund administration preferred
• Demonstrated experience managing and developing director-level leaders
• Strong capacity modeling and data-driven workforce forecasting skills
• Expertise in cost-to-serve analysis and operational profitability metrics