Director of Solutions Support Engineering

Job Summary

A company is looking for a Director, Solutions Support Engineering.

Key Responsibilities

• Lead and develop a team of Solutions Support Engineering Managers, ensuring technical excellence
• Drive operational metrics through technical automation and AI enhancements
• Oversee talent strategy and partner with Customer Success and Sales leadership for a cohesive customer experience

Required Qualifications

• 10+ years of experience in Technical Support, Solutions Engineering, or Technical Account Management in enterprise software
• 7+ years of leadership experience managing managers with technical expertise
• Hands-on experience with AI, Machine Learning, or advanced automation platforms
• Extensive background in cybersecurity and familiarity with major cloud providers (AWS, Azure, GCP)
• Experience in coding/scripting (Python, Go, Java, Shell) and understanding modern infrastructure-as-code environments