Director of Strategic Accounts

Job Summary

Leading a significant program for a strategic customer, the full-time remote Director of Strategic Accounts will manage end-to-end project execution, oversee customer relationships, and coordinate cross-functional teams to ensure successful implementation and deployment.

Key responsibilities

• Drive and govern the master project plan across onboarding, training, data migration, and support
• Act as the primary executive contact for strategic customer stakeholders, building trust and navigating priorities
• Lead a cross-functional team, ensuring clear role ownership and addressing resource gaps during high-volume rollout phases

Required qualifications

• 10+ years of experience in leading complex enterprise SaaS implementations or customer success programs
• Proven track record managing multi-workstream deployments with 100+ end-user locations
• Strong command of project governance, including risk management and milestone reporting
• Experience managing cross-functional teams with full authority over implementation and support functions
• Ability to navigate ambiguous and high-stakes situations effectively