Director of Strategic Accounts

Job Summary

Overseeing all aspects of account management, the full-time remote Director of Strategic Accounts will develop strategies for client retention and revenue growth while leading a high-performing team and managing complex client relationships.

Key responsibilities

• Develop and execute a comprehensive account management strategy to maximize client retention, satisfaction, and revenue growth
• Build and maintain strong relationships with key clients, serving as a trusted advisor and escalation point for major accounts
• Drive the expansion of revenue within existing accounts through strategic planning and collaboration with sales and product teams

Required qualifications

• Bachelor's degree in Business, Computer Science, or a related field; Master's degree (e.g., MBA) is a plus
• 10+ years of account management experience, with at least 5 years in a senior leadership role, preferably in the cybersecurity industry
• Proven track record of managing and growing large enterprise accounts
• Demonstrated ability to lead and scale account management teams
• Deep understanding of account management strategies and client lifecycle management