Director of Strategic Accounts

Job Summary

To support the growth of strategic partnerships, the full-time Director of Strategic Accounts will manage client relationships, drive retention and satisfaction, and collaborate with internal teams to enhance service delivery in a remote work environment.

Key Responsibilities

• Support assigned clients in achieving growth, retention, and customer goals while managing risks and opportunities
• Develop and implement best-in-class presentation strategies for senior stakeholder engagements and regular partnership reviews
• Advocate for clients within the organization, ensuring timely issue resolution and compliance with contract performance standards

Required Qualifications

• Bachelor's degree or equivalent experience
• 3+ years in client or account management roles, preferably in healthcare
• 3+ years of business development or consulting experience in the healthcare industry
• 3+ years in project coordination/project management, preferably in healthcare
• Strong understanding of healthcare market dynamics and payer/provider relationships