Director of Strategic Customer Success

Job is Expired

Location: Remote

Compensation: Salary

Reviewed: Sun, Jan 04, 2026

Job Category: Management

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced, Senior Level

Job Summary

A company is looking for a Director of Strategic Customer Success.

Key Responsibilities

Lead and mentor a team of Strategic Customer Success Managers to enhance enterprise adoption and retention
Drive strategic alignment with customers throughout the software development lifecycle (SDLC)
Implement customer success frameworks and collaborate cross-functionally to ensure customer alignment

Required Qualifications

5+ years of experience in Customer Success or Account Management within SaaS or cybersecurity
2+ years of leadership experience managing customer-facing teams
Strong understanding of SDLC and experience with DevSecOps and CI/CD processes
Proven track record in driving customer adoption and satisfaction
Familiarity with tools like Gainsight or Salesforce

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

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