Director of Strategic Programs

Job Summary

Leading the charge on engagement initiatives, the full-time Director of Strategic Programs will architect and execute high-value customer and partner engagement strategies while working remotely.

Key responsibilities:

• Own the vision and execution of premium engagement initiatives, including Customer Advisory Boards and partner activations
• Lead the strategic agenda for events that promote the company's narrative and enhance customer experiences
• Act as a liaison across departments to create cohesive experiences for high-value customers and partners

Required qualifications:

• 8+ years of experience in strategic operations or program management within B2B SaaS, including 3+ years in a senior leadership role
• Proven track record in designing and scaling customer engagement programs and advisory boards
• Bachelor's degree in Business, Marketing, Communications, or a related field; MBA or advanced certifications preferred
• Proficiency with CRM systems and project management frameworks, with familiarity in AI-driven workflows
• Exceptional communication and storytelling skills, with the ability to translate complex concepts for executive audiences