Director of Strategy and Operations
Job Summary
Leading Strategy and Delivery Operations for Customer Success, the full-time remote Sr. Director of Strategy and Operations will drive operational rigor, strategic alignment, and cross-functional engagement to enhance business performance and customer outcomes.
Key responsibilities
- Oversee CS Business Operations, Services Portfolio Management, and Vendor Management to ensure effective service delivery
- Implement operational discipline through Quarterly Business Reviews, Annual Operating Planning, and performance reviews
- Collaborate with Finance and Customer Success leadership on resource and capacity planning to support scalable growth
Required qualifications
- Proven experience in Strategy & Operations or related operational leadership roles
- Demonstrated success in supporting Customer Success, Customer Support, or Professional Services organizations
- History of leading high-performing teams, including senior individual contributors and managers
- Strong background in business planning, KPI development, and cross-functional execution
- Experience in a high-growth B2B SaaS or technology environment
Complete Job Description
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