Director of Support Engineering

Job Summary

A company is looking for a Director of Support Engineering - Americas.

Key Responsibilities

• Lead the strategic evolution of the Support Engineering function and manage Support Engineering Managers
• Partner with Engineering to improve technical issue resolution and define ownership boundaries
• Analyze escalation patterns to identify systemic improvements and enhance supportability strategies

Required Qualifications

• Experience collaborating with engineering teams to resolve production issues
• Ability to identify patterns in complex operational systems and design improvements
• Strong technical background in software engineering or related fields
• Passion for enhancing customer experience through technical excellence
• Ability to discuss architecture, debugging approaches, and system behavior