Director of Support Engineering

Job Summary

A company is looking for a Director of Support Engineering to lead a high-performing team supporting healthcare applications and platforms.

Key Responsibilities

• Lead and manage the Support Engineering team to deliver high-quality technical support
• Provide technical direction for resolving complex issues and ensure compliance with PHI data regulations
• Collaborate with clients and internal teams to optimize workflows and drive continuous improvements

Required Qualifications

• 8+ years of experience in engineering support or technical support roles, preferably in healthcare
• 3+ years of experience managing technical teams with a focus on performance and development
• Proven experience in healthcare technology support engineering
• Deep expertise with Edifecs Risk Adjustment tools and knowledge of HIPAA and CMS compliance
• Technical proficiency in system integration, data ingestion, and workflow automation