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Director of Systems Reliability
Job Summary
A company is looking for a Director of Systems Reliability & Field Resilience.
Key Responsibilities
- Identify root causes of service issues across various system components and coordinate resolutions
- Build and lead a multidisciplinary global systems reliability team to investigate failures and drive improvements
- Manage the on-call process, defining SLAs and establishing a robust incident management system
Required Qualifications
- 8+ years of experience in a technical engineering or operations role, with at least 3 years in a leadership position
- Deep experience with complex distributed systems and system debugging, triage, and root cause analysis
- Strong understanding of hardware/software integration, especially in cloud-connected devices
- Proven success in leading incident response or SRE functions and managing on-call teams
- Strong data and dashboarding skills to translate operational data into actionable insights
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COMPLETE JOB DESCRIPTION
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Company Overview
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