Director of Technical Account Management

Job Summary

A company is looking for a Director of Technical Account Management.

Key Responsibilities

• Lead and scale a team of Technical Account Managers to ensure optimal use of the platform for Premium accounts
• Establish frameworks for assessing and improving the technical health of Premium accounts
• Engage with customers during critical technical projects and collaborate with Sales and Customer Success teams

Required Qualifications

• 10+ years in technical support, solution architecture, or technical account management roles, with 5+ years in leadership
• Experience in platform or integration-heavy SaaS environments
• Strong understanding of AI architecture concepts relevant to enterprise customers
• Proven ability to build scalable frameworks for consistent technical value delivery
• Analytical mindset with a focus on data-informed decision-making