Director of Technical Account Management

Job Summary

To support a growing team, the full-time Director of Technical Account Management will oversee client relationships, ensuring satisfaction and retention while driving product adoption in a remote or Chicago-based environment.

Key responsibilities

• Manage and enhance relationships with key clients, ensuring their success with the platform
• Develop strategies for client onboarding and support to maximize product utilization
• Collaborate with cross-functional teams to advocate for client needs and drive product improvements

Required qualifications

• Proven experience in technical account management or a similar client-facing role
• Strong understanding of trading platforms and financial markets
• Experience in developing and executing client success strategies
• Ability to work collaboratively with technical and non-technical teams
• Bachelor's degree in a relevant field or equivalent experience