Director of Technical Success

Job Summary

Leading the technical success strategy for a global SecOps customer base, the full-time remote Director of Technical Success will develop operational structures, enhance customer satisfaction, and drive platform adoption while collaborating with cross-functional teams.

Key responsibilities

• Develop the vision and operating structure for the SecOps Technical Success team, promoting a culture of customer satisfaction and retention
• Collaborate with global Customer Success leadership to align SecOps goals with corporate strategy and track customer success metrics
• Oversee tailored customer success plans for strategic accounts, ensuring value realization and advocating for customer needs

Required qualifications

• 8+ years of experience in customer success, account management, or related roles, with at least 5 years in a management position
• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a relevant field
• Experience managing customer relationships in a B2B SaaS environment, preferably in cybersecurity or cloud services
• Solid understanding of security operations, networking, security technologies, and cloud computing
• Proficiency in analyzing complex data to identify trends and make evidence-based decisions