Director of Technical Success

Job Summary

Leading the Enterprise segment TSM organization, the full-time salaried Director of Technical Success will manage a team of Managers, focusing on segment performance, team development, and high-stakes customer engagement in a remote capacity.

Key responsibilities

• Own the Enterprise segment's NRR and GRR targets, maintaining a real-time view of segment health and conducting account reviews
• Develop and coach 3-5 Managers on people management and performance, ensuring a strong leadership pipeline
• Engage directly with high-ARR or high-risk accounts, co-leading recovery efforts and maintaining executive relationships

Required qualifications

• 8+ years in post-sales customer-facing roles, including at least 3 years in a people management position
• Demonstrated experience in leading Managers and developing second-line leadership
• Strong commercial instincts with the ability to identify risks and develop recovery strategies
• Proven executive presence in strategic account situations, comfortable engaging at the VP and C-suite level
• Background in UCaaS or CCaaS industries strongly preferred