Director of Technical Success
Job Summary
Leading the Enterprise segment's Technical Success Management organization, the full-time salaried Director of Technical Success will manage a team of Managers, ensuring accountability for segment performance, customer relationships, and team development while engaging with high-stakes accounts in a remote environment.
Key responsibilities
- Own and drive the Enterprise segment's NRR and GRR targets, maintaining a comprehensive view of account health and risk
- Develop and mentor 3-5 Managers, focusing on leadership growth and performance management
- Engage directly with high-value accounts, participating in executive escalations and strategic renewal discussions
Required qualifications
- 8+ years in post-sales customer-facing roles with at least 3 years in a management position
- Demonstrated experience in leading Managers and developing second-line leadership
- Strong commercial instincts with the ability to analyze NRR/GRR forecasts and develop recovery strategies
- Proven executive presence, comfortable interacting with VP and C-suite level clients
- Background in UCaaS or CCaaS industries strongly preferred
Complete Job Description
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