Director of Technical Support

Job Summary

A company is looking for a Director of Technical Support.

Key Responsibilities

• Define and execute the long-term vision for Technical Support Engineering
• Build and scale a high-performing Technical Support Engineering organization
• Own the strategy and execution of escalation management for complex customer issues

Required Qualifications

• 8+ years in Technical Support Engineering or similar roles, with 3-5+ years in leadership
• Proven experience building and scaling technical support functions
• Experience supporting enterprise customers and complex integrations
• Deep working knowledge of SQL, APIs, and debugging methodologies
• Ability to influence and present to senior leadership and enterprise customers