Director of Technical Support
Job Summary
To drive the long-term vision for the Technical Support function, the full-time remote Director of Technical Support will define strategies for service delivery, lead AI transformation initiatives, and collaborate with executive leadership to align support goals with business objectives.
Key responsibilities
- Define and drive the strategic direction for the Technical Support function, aligning with company-wide objectives
- Lead the AI transformation of Technical Support, implementing tools and workflows to enhance customer interactions
- Establish and report on key performance indicators (KPIs) to measure the effectiveness of technical support services
Required qualifications
- Bachelor's Degree in Computer Science, Technology, Engineering, Mathematics, or equivalent experience
- Minimum of 12+ years of related experience, including 5+ years in a senior leadership role managing technical teams
- Proven track record in strategic leadership within a technical support environment
- Experience with AI-powered support tools and leading AI transformation initiatives is a plus
- Exceptional executive leadership skills with the ability to develop and lead high-performing teams
Complete Job Description
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