Director of TPA Claims Operations

Job Summary

Overseeing the end-to-end claims handling process, the full-time remote Director of TPA Claims Operations will manage multiple operational processes, optimize productivity, and ensure compliance while leading a team of multi-line adjusters.

Key responsibilities

• Manage the claims handling process from First Notice of Loss (FNOL) to claims payments, ensuring timely resolution
• Identify and implement process optimizations to enhance productivity and customer experience, including monitoring performance metrics
• Conduct audits to ensure compliance with regulations and develop training materials to facilitate team development

Required qualifications

• Minimum of 5 years of experience in commercial claims operations
• Previous leadership experience in managing teams is preferred
• Bachelor's Degree or equivalent work experience
• In-depth knowledge of property and casualty claims and the overall claims process
• Exceptional problem-solving and decision-making skills