Director of Training and Onboarding

Job Summary

A company is looking for a Director of Training and Onboarding.

Key Responsibilities

• Support new dealer onboarding from initial signup through the first 20 months
• Coordinate performance tracking and implement corrective actions for performance gaps
• Serve as the primary point of contact for new dealers during onboarding and conduct regular check-ins

Required Qualifications

• 2-5+ years in account management, sales coordination, or customer success
• Strong understanding of sales processes and customer lifecycle
• Experience in dealer networks, channel sales, or home services is a plus
• Highly organized with strong follow-through and accountability mindset
• Comfortable managing multiple dealer accounts simultaneously