Director of Training & QA

Job Summary

A company is looking for a Director of Training & Quality Assurance.

Key Responsibilities

• Design and implement structured onboarding and continuous learning programs
• Develop and oversee a comprehensive quality assurance program across operational teams
• Build and manage a high-performing Training & QA team, ensuring alignment with business needs

Required Qualifications

• 5+ years of experience in learning & development, quality assurance, or workforce performance leadership
• Proven experience in building structured onboarding and training programs
• Demonstrated ability to design QA frameworks with measurable KPIs
• Strong data fluency and experience with performance dashboards
• Deep understanding of compliance and regulatory standards in healthcare environments