Director of Value Realization Services

Job Summary

A company is looking for a Director of Value Realization Services (VRS).

Key Responsibilities

• Lead and grow a high-performing consulting organization across the company's portfolio
• Define strategic priorities and evolve the consulting practice to reinforce the company's position as an AI-first leader in CX
• Serve as a trusted advisor to senior customer executives, linking solution capabilities to KPI improvements and business objectives

Required Qualifications

• 12+ years of experience in consulting, CX strategy, or contact center transformation
• Proven success leading global teams in change management and governance programs
• Strong understanding of CCaaS, WEM, and modern CX capabilities
• MBA or advanced degree in Business, Analytics, Data Strategy, or a related field
• Highly analytical and data-driven, with experience in building industry benchmarks and KPI models