Director of Vendor Performance

Job Summary

Overseeing critical services in a full-time salaried capacity, the Director of Vendor Performance will manage DME vendor relationships, home modifications, and wheelchair repair while focusing on improving member experiences and ensuring regulatory compliance in a remote work environment.

Key responsibilities:

• Lead initiatives to enhance member interactions with plan services and benefits
• Monitor and evaluate the product service experience, identifying opportunities for improvement
• Establish and oversee service level agreements (SLAs) with vendors to ensure quality service delivery

Required qualifications:

• Bachelor's degree in healthcare management, business, or a related field required
• Master's or MBA in healthcare management, business, or a related field preferred
• Seven (7) years of experience in healthcare operations, member services, or product experience roles required
• Experience in vendor management and service delivery improvement initiatives required
• Working knowledge of DME services and healthcare regulations required