Director of Workforce Engagement Management

This job has been removed

Location: Remote

Compensation: To Be Discussed

Reviewed: Thu, Apr 02, 2026

This job expires in: 1 days

Job Category: Management

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced, Senior Level, Executive Level

Education Level: Bachelors, Masters

Job Summary

A company is looking for a Director of Workforce Engagement Management (WEM).

Key Responsibilities

Lead the transition to a unified Omnichannel workforce model
Define and implement strategies for workforce planning and routing across multiple channels
Drive improvements in workforce efficiency and service performance metrics

Required Qualifications

Bachelor's degree in Business, Operations, Analytics, or related field preferred
8+ years of experience in Workforce Management or Workforce Engagement
Proven leadership in Omnichannel transformation within complex service environments
Experience with WEM platforms and implementing AI in service operations
Strong analytical and financial acumen to drive productivity and efficiency

COMPLETE JOB DESCRIPTION

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