Director of Workforce Management

Job Summary

A company is looking for a Director, Workforce Management.

Key Responsibilities

• Builds and manages workforce management strategy, process, and execution
• Develops staffing model strategies based on trends and forecasts to enhance operational efficiency
• Drives cross-functional improvements and supports daily inventory management and SLA performance

Required Qualifications

• Bachelor's Degree in a related field or equivalent experience required
• Master's Degree in business administration or analytical field preferred
• 7+ years of professional level experience, including strategy development and process improvements
• Previous management experience with responsibilities for hiring, training, and performance management
• Demonstrated experience in workforce management across call center and/or back-office environments preferred