Director of Workforce Optimization

Job Summary

Leading workforce strategy in a remote environment, the full-time salaried Director of Workforce Optimization will manage forecasting, capacity planning, and staffing models to enhance telehealth operations and improve efficiency across clinical teams.

Key responsibilities

• Lead workforce strategy, including capacity planning and staffing models across clinical teams
• Develop forecasting methodologies using historical data and predictive analytics
• Collaborate cross-functionally to align workforce strategy with company growth and client needs

Required qualifications

• 7-10+ years of experience in workforce management, operations, or analytics
• 3-5+ years of leadership experience managing and developing teams
• Deep expertise in forecasting and scheduling in complex service environments
• Experience with workforce management tools and data visualization platforms
• MBA or advanced degree is a plus