Director Support Operations

Job Summary

A company is looking for a Director, Customer Support Operations.

Key Responsibilities:

• Facilitate weekly Operation reviews with Support leadership
• Create and operationalize quality assurance programs for support cases and calls
• Develop processes to increase efficiencies and innovation in customer support operations

Required Qualifications:

• 10+ years' prior experience in Support operations and delivery
• 5+ years' prior management experience in Support, including handling customer escalations
• Proficient in Microsoft Office suite with expert knowledge of Excel
• Prior CRM experience required
• Bachelor's degree or equivalent work experience