Disability Benefits Client Liaison

Job Summary

A company is looking for a Client Liaison - Disability Benefits.

Key Responsibilities

• Communicates custom workflows to the operations team and manages escalations for service issues
• Researches and resolves inquiries received in the assigned client's custom inbox
• Partners with the Implementation Manager to ensure operational knowledge is communicated prior to client go-live dates

Required Qualifications

• Bachelor's degree or equivalent combination of education and work experience
• Minimum of five years' experience in long-term disability administration
• Minimum of three years' experience in a client-support role
• Experience managing Disability or Leave claims operationally
• Experience working with mid to national size clients in a client-facing position