Disability Benefits Client Liaison

Job Summary

Supporting assigned clients in managing disability benefit workflows, the full-time remote Disability Benefits Client Liaison will resolve inquiries, conduct root cause analysis, and collaborate with cross-functional teams to ensure effective issue resolution.

Key responsibilities

• Communicates custom workflows to the operations team and acts as an intermediary for escalations related to service issues
• Researches and addresses questions from assigned clients' custom inboxes and provides ad hoc training as needed
• Partners with the Implementation Manager to ensure operational knowledge is effectively communicated prior to client go-live dates

Required qualifications

• Bachelor's degree or equivalent combination of education and work experience
• Minimum of five years' experience in long-term disability administration and support
• At least three years in a key client-support role
• Experience managing or handling Disability or Leave claims operationally
• Experience working with mid to national size clients' disability/leave programs in a client-facing position