Disability Claims Representative

Job Summary

A company is looking for a Disability Claims Contact Center Representative in Employee Benefits.

Key Responsibilities

• Provide exceptional customer service by answering calls and resolving inquiries related to insurance policies and claims
• Assist customers in filing claims and provide status updates while ensuring accurate documentation of interactions
• Investigate and resolve issues related to claims and benefits, escalating complex cases as necessary

Required Qualifications

• Disability claims experience
• High school diploma or equivalent work experience
• 1+ years of professional customer service or contact/call center experience
• Knowledge of insurance products and terminology
• Ability to handle sensitive customer information with discretion