Disability Customer Advocate

Job Summary

A company is looking for a Disability Customer Advocate II.

Key Responsibilities

• Manage and resolve customer-initiated claim escalations and inquiries to ensure high customer satisfaction
• Conduct root cause analysis and collaborate with internal partners to improve service satisfaction
• Investigate customer concerns and maintain data integrity of the DCA database

Required Qualifications

• High school diploma
• 3+ years of experience in disability claims management/processing
• Knowledge of Employee Benefit programs and relevant Federal and State Laws
• Understanding of all Disability product lines (STD, LTD, FMLA, statutory claims)
• Basic knowledge of Microsoft tools (Excel, Project, PowerPoint)