Disability Customer Advocate

Job Summary

Responsible for managing customer-initiated claim escalations and inquiries, the full-time Disability Customer Advocate will work remotely to ensure high levels of customer satisfaction while identifying trends and enhancing service processes.

Key Responsibilities

• Perform root cause analysis and collaborate with internal partners to enhance customer service satisfaction
• Investigate and resolve customer concerns while maintaining objectivity and integrity
• Handle escalations from various teams and maintain data integrity of the DCA database

Required Qualifications

• High school diploma
• 2+ years of experience in Disability claims management and knowledge of Employee Benefit programs
• Knowledge of all Disability product lines (STD, LTD, FMLA, statutory claims)
• Strong understanding of current processes and technology supporting Disability Customers
• Basic knowledge of Microsoft tools (Excel, Project, PowerPoint)