Disability Insurance Customer Service Representative

Job Summary

To support a growing team, the full-time remote Disability Insurance Customer Service Representative will manage inbound customer service inquiries, provide empathetic assistance to policyholders, and ensure adherence to established guidelines and procedures.

Key Responsibilities

• Provide exceptional customer service in a phone support role
• Empathetically assist policyholders with individualized policy inquiries
• Complete document processing and update customer information accurately

Required Qualifications

• High School education/GED with at least one year of customer service experience
• Proficient in Microsoft Office products
• Preferred background in insurance or medical fields
• Understanding of medical terminology and disability insurance is highly preferred
• Exceptional written and verbal communication skills