Job Summary

A company is looking for a Disaster Relief Agent.

Key Responsibilities:

• Accept incoming calls from individuals affected by natural disasters and provide immediate assistance and dispatch help as needed
• Show empathy, compassion, and excellent listening skills to effectively assist callers in distress
• Maintain composure, follow client scripting, and accurately record caller information and requests

Qualifications:

• Self-starter with a passion for providing outstanding service
• Experience working in a team environment and cooperating with co-workers
• Ability to remain calm under pressure and handle back-to-back calls in a fast-paced contact center environment
• Proficient computer skills, including typing at least 30 WPM and using a computer quickly and accurately
• Excellent written communication skills and attention to detail