Disaster Relief Customer Service Agent

Job Summary

Providing exceptional support to individuals impacted by catastrophic weather, the temporary remote Disaster Relief Customer Service Agent will manage customer inquiries via phone, document interactions, and ensure adherence to client-specific protocols.

Key responsibilities

• Answer customer inquiries with professional courtesy and provide exceptional service
• Document customer information and verify details, making necessary corrections
• Utilize statistical data to enhance performance and conduct outbound calls for surveys

Required qualifications

• High School Diploma or GED
• Prior call center or customer service experience is highly desired
• Ability to operate a computer and navigate multiple web-based systems
• Must successfully pass a background investigation and drug screen
• Access to non-cellular high-speed internet service for a home office