Disaster Response Agent (TX, SC, NC, FL, GA, VA, PA, MI)

Job Summary

Building a candidate pipeline for future opportunities, the remote Disaster Response Helpline Agent (TX, SC, NC, FL, GA, VA, PA, MI) will provide customer service support to individuals affected by disasters, including answering inbound calls, assisting with applications, and documenting interactions.

Key responsibilities

• Answer high volumes of inbound calls regarding disaster assistance
• Assist callers with applications and provide information on recovery resources
• Document caller interactions accurately within secure systems

Required qualifications

• Strong verbal communication and active-listening skills
• Excellent customer service skills with patience and empathy
• Strong computer and data-entry skills, with the ability to navigate multiple systems
• Dependable attendance and flexibility for changing schedules
• Technical setup requirements including a Windows desktop computer and high-speed internet connection