Dispatch Customer Service Associate

Job Summary

A company is looking for a Dispatch and Customer Service Associate.

Key Responsibilities

• Directing drivers and addressing issues in a timely manner
• Prioritizing workflow to meet customer expectations while managing high volumes of communication
• Entering data and maintaining detailed records in the dispatch computer system

Required Qualifications

• High school diploma or GED
• 2+ years of experience in dispatch, logistics, or a high-volume call center
• Proficient in computer-based programs such as Excel and Outlook, as well as dispatch software
• Ability to perform basic mathematical calculations
• Positive and outgoing attitude with the ability to work in a team in a high-pressure environment